15 replies to this topic

[MikLSP]

After my recent saga with Sony I have realised that when it comes to the crunch you really need to talk to the right person to get anything done!

As a result I thought it would be a good idea to create a list of any useful contacts, addresses, e-mail, phone numbers etc. for any large company.

By useful I mean someone who could help you out when the rest of the company don't seem to care.
For me this man was Vincent Lonneville from Sony Europe. He ended my 45day epic in under 24hrs by having a new VAIO delivered to my door the next morning after I first spoke to him!!

I had scotsboy to thank for finding this email address and it certainly proved useful. I emailed my complaint to it and got the call back from Vincent.
I also have his personal email but I don't think it is appropriate to post that

I'll update the list below with all useful contacts we find, simply post in the thread if you want to add one


Useful Corporate Contacts A-Z:


Carphone Warehouse:
Jarred Hollis
Customer Liaison Executive
From the Office of Charles Dunstone
Carphone Warehouse
Tel: 0870 0870 168
Email: hollisj@cpwplc.com

Sony:
Sony Europe PR Office: press@eu.sony.com
Sony Europe Head of PR: Miss Maria Heavey
Sony UK general enquiry line: 08705111999
Sony UK Press Office: 01932816417
Sony UK Head of Press Office: Miss Emma Cross

Sony Ericsson:
Sony Ericsson email addresses are based on: firstname.surname@sonyericsson.com
e.g. SE President Hideki Komiyama's address is Hideki.Komiyama@sonyericsson.com

Sony Ericsson Global Communications and PR:
Aldo Liguori (London) 020 8762 5860
Merran Wrigley (London) 020 8762 5862

Sony Ericsson customer support: (Call costs vary per country. Calling from abroad may cost more than a local call.)

Americas:
Brazil 4001-0444 (todas as capitais) 0(prestadora)+DD 4001-0444 (demais localidades) * Custo de chamada local
Canada 1-866-766-9374
Chile 123-0020-0656
United States 1-866-766-9374
Venezuela 0-800-100-2250

Asia and Pacific:
Australia 1-300 650 050
China 4008100000
Hong Kong 8203 8863
India: Bangalore 080 - 57505555
India: Mumbai 022 - 56995555
India 39011111 (Add STD code when dialling from a GSM connection)
Indonesia 021-2701388
Malaysia 03-78809800
New Zealand 0800-100150
Philippines 02-6351860
Singapore 67440733
Taiwan 02-25625511
Thailand 02-2483030

Europe:
Austria 0810 200245
Belgium 02-745 16 1
Croatia 062 000 000
Czech Republic 844 550 055
Denmark 33 31 28 28
Finland 09-299 2000
France 0 825 383 383
Germany 0180 534 2020
Greece 801-11-810 810, 210-89 91 919 (from mobile)
Hungary 01 437 7300
Ireland 1850 545 888
Italy 6.48895206
Netherlands 0900 899 8318
Norway 815 00 840
Poland 0 (prefix) 22 6916200
Portugal 808 204 466
Romania (+4021) 401 0401
Russia 095 7870986
Slovakia 02-5443 6443
Spain 902 180 576
Sweden 013-24 45 00
Switzerland 0848 824 040
Turkey 0212 473 77 77
United Kingdom 08705 23 7237 (£0,10/m) or 0208 7625800

Middle-East and Africa:

Central Africa +27 112589023
South Africa 0861 632222
United Arab Emirates 43 919880

Vodafone:
Vodafone UK Porting Department - 08080 945 945

------------------------------------------------------------------------
So anyone else who has any useful details please post them and I shall add them to this post to make a list for reference

Edited by MikLSP, 20 February 2009 - 11:18 AM.

[Eggy]

And don't forget to mention the country if the contacts are only useful in one country

Nice topic

[MikLSP]

Anyone got anything to contribute?

[MikLSP]

Here are some other details for Sony that scotsboy did so well to find

I never used these others but they mat be usefull non the less:

Quote

Sony UK general enquiry line: 08705111999
Sony UK Press Office: 01932816417.
The person in charge of the UK press office is Miss Emma Cross.
The head of Sony's European PR is a Miss Maria Heavey.

[flynnmeister]

Vodafone Porting Department  - 08080 945 945

[MikLSP]

Thanks

I guess that is UK only or is it international?

[flynnmeister]

I think it would be UK only.

[MikLSP]

From this thread

gelfen, on 2005-11-11 06:09, said:

thanks to BobaFett at Esato for the information:

Sony Ericsson customer support

Call costs vary per country. Calling from abroad may cost more than a local call.

Americas
Brazil 4001-0444 (todas as capitais) 0(prestadora)+DD 4001-0444 (demais localidades) * Custo de chamada local
Canada 1-866-766-9374
Chile 123-0020-0656
United States 1-866-766-9374
Venezuela 0-800-100-2250

Asia and Pacific
Australia 1-300 650 050
China 4008100000
Hong Kong 8203 8863
India: Bangalore 080 - 57505555
India: Mumbai 022 - 56995555
India 39011111 (Add STD code when dialling from a GSM connection)
Indonesia 021-2701388
Malaysia 03-78809800
New Zealand 0800-100150
Philippines 02-6351860
Singapore 67440733
Taiwan 02-25625511
Thailand 02-2483030

Europe
Austria 0810 200245
Belgium 02-745 16 1
Croatia 062 000 000
Czech Republic 844 550 055
Denmark 33 31 28 28
Finland 09-299 2000
France 0 825 383 383
Germany 0180 534 2020
Greece 801-11-810 810, 210-89 91 919 (from mobile)
Hungary 01 437 7300
Ireland 1850 545 888
Italy 6.48895206
Netherlands 0900 899 8318
Norway 815 00 840
Poland 0 (prefix) 22 6916200
Portugal 808 204 466
Romania (+4021) 401 0401
Russia 095 7870986
Slovakia 02-5443 6443
Spain 902 180 576
Sweden 013-24 45 00
Switzerland 0848 824 040
Turkey 0212 473 77 77
United Kingdom 08705 23 7237 (£0,10/m) or 0208 7625800 (thanks xpander)

Middle-East and Africa
Central Africa +27 112589023
South Africa 0861 632222
United Arab Emirates 43 919880

EDIT: second UK number added by gelfen

Edited by gelfen, 15 November 2005 - 12:09 AM.

[gelfen]

i was about to do that

[MikLSP]

Sorry about that though I did at least do it as a quote so that it be known that you posted it before

[MikLSP]

I think it is time to try and bring this thread back to life

I have another one to add, this time for Carphone Warehouse. I had another very long problem with them but it was eventually resolved by this guy and I ended up with a brand new W810i to replace my W550i which they broke and lost for 6 weeks!

_________________________________

Jarred Hollis
Customer Liaison Executive
From the Office of Charles Dunstone
Carphone Warehouse
0870 0870 168
hollisj@cpwplc.com

[Mizzle]

Sorry about posting in an old thread, but this could prove very useful for some people.

99% of the internal Sony Ericsson email addresses are based on a simple thought - firstname.surname@sonyericsson.com

To give you a better example, Miles Flint's email address, when he was still working at SEMC, was miles.flint@sonyericsson.com

Edited by Mizzle, 27 January 2008 - 07:53 PM.

[MikLSP]

Not a problem, I would prefer that this thread was alive...that's why I created it

Thanks for the post, I'll add it to the list

[MikLSP]

Added a couple more Sony Ericsson PR contacts.

[weirdwilli]

Very nice thread Mik, had a couple of happenings like yours from O2 that annoyed me, can vouch for all the many people in the retentions department that I spoke to though - all very friendly and willing to help.

[KkSCchaos]

[Pinned]