Hi again.. But I think you must finish your problem here
http://forums.se-nse.net/index.php?showtopic=31920 ...
Well.. Now you could seek in iprotebe, and more from googling... But first, you might to understand your firmware stuffs such as CID, current version, and the cust pack
And, I'm sorry can't attach the link.. There're so many.. You could use forum search tools here.. Sorry couldn't help though..